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How it works
IPI.HELPDESK™ provides two-way communication with users in a simple and intuitive interface, ensuring full control and transparency of this process.
Simplified scheme of IPI.HELPDESK™ operation is as follows:
- The external user can register in the system using an existing login and password or a simple form which allows you to create a new user.
Who is able to be an external user? This can be a prospective customer interested in your products or services, or an existing customer who has questions after purchase.
- The user posts his or her query.
- The manager of your company receives e-mail notification about the new query, and a new task is added to his or her personal desktop.
- The manager replies to the user (either selecting an answer from the FAQ or replying manually).
- The user receives an e-mail notification about the reply with its short copy and is able to refine the initial request via the personal desktop, query for additional information, or download files attached to the reply.
- The company administration has full control of this process, ensuring a quick response time and high quality of the work of the managers.
For more details about the operation process, see Interface screenshots; system features are described in Program features. |
